Returns and Refunds Policy
Return Policy
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by the receipt or proof of purchase
Return Process
To initiate a return:
- Contact our customer service team
- Provide your order number and reason for return
- Follow the shipping instructions provided
- Include all original packaging and accessories
Refund Process
Once we receive your return:
- We will inspect the item within 2-3 business days
- If approved, your refund will be processed
- Refunds are issued to the original payment method
- Processing time may vary depending on your payment provider
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to:
- Defective or damaged items
- Incorrect items received
- Our error in processing your order
Exchanges
To exchange an item:
- Follow the return process above
- Note your desired exchange item in the return form
- Additional charges may apply for price differences
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Personalized or custom-made products
- Items marked as non-returnable
- Used or damaged items
Contact Us
For any questions about our returns policy, please contact us at:
Email: returns@merugo.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Policy Updates
We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting to the website.
Last Updated: 6/8/2025