Returns and Refunds Policy
Return Policy
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition as received
 - In the original packaging
 - Accompanied by the receipt or proof of purchase
 
Return Process
To initiate a return:
- Contact our customer service team
 - Provide your order number and reason for return
 - Follow the shipping instructions provided
 - Include all original packaging and accessories
 
Refund Process
Once we receive your return:
- We will inspect the item within 2-3 business days
 - If approved, your refund will be processed
 - Refunds are issued to the original payment method
 - Processing time may vary depending on your payment provider
 
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to:
- Defective or damaged items
 - Incorrect items received
 - Our error in processing your order
 
Exchanges
To exchange an item:
- Follow the return process above
 - Note your desired exchange item in the return form
 - Additional charges may apply for price differences
 
Non-Returnable Items
The following items cannot be returned:
- Final sale items
 - Personalized or custom-made products
 - Items marked as non-returnable
 - Used or damaged items
 
Contact Us
For any questions about our returns policy, please contact us at:
Email: returns@merugo.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Policy Updates
We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting to the website.
Last Updated: 6/23/2025