Returns and Refunds Policy

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition as received
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

Return Process

To initiate a return:

  1. Contact our customer service team
  2. Provide your order number and reason for return
  3. Follow the shipping instructions provided
  4. Include all original packaging and accessories

Refund Process

Once we receive your return:

  • We will inspect the item within 2-3 business days
  • If approved, your refund will be processed
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your payment provider

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to:

  • Defective or damaged items
  • Incorrect items received
  • Our error in processing your order

Exchanges

To exchange an item:

  1. Follow the return process above
  2. Note your desired exchange item in the return form
  3. Additional charges may apply for price differences

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Personalized or custom-made products
  • Items marked as non-returnable
  • Used or damaged items

Contact Us

For any questions about our returns policy, please contact us at:

Email: returns@merugo.com

Phone: +1 (555) 123-4567

Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Policy Updates

We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting to the website.

Last Updated: 6/8/2025