Shipping Policy
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons, processing may take longer. You will receive an email confirmation once your order has been processed.
Shipping Methods
We offer the following shipping options:
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
- Overnight Shipping (next business day)
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination address
- Selected shipping method
- Free shipping on orders over $50
International Shipping
For international orders:
- Additional customs fees may apply
- Delivery times vary by country
- Import duties are the responsibility of the customer
- Some items may be restricted in certain countries
Order Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- Tracking number
- Estimated delivery date
- Link to track your package
Delivery Issues
If you experience any issues with delivery:
- Contact our customer service team
- Provide your order number and tracking information
- Claims must be filed within 30 days of shipment
- We will assist in resolving any delivery problems
Shipping Restrictions
Some items may have shipping restrictions:
- Hazardous materials
- Perishable items
- Items requiring special handling
- Restricted by local regulations
Contact Us
For any shipping-related inquiries, please contact us at:
Email: shipping@merugo.com
Phone: +1 (555) 123-4567
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to the website.
Last Updated: 6/8/2025